Recent Vacancies

The function of theHead of Operationsis to managethe Service Delivery team independently andattend to all matters related to Operations.Proactively identify and implement solutions toconstantly improve service levels and performanceof team and service partners to suit our businessneeds.

To manage and ensure all operations processes & procedures laid down by the HOD are followedwithoutexception.

Account Management and other reporting requirements for all customers.To workvery closely withsales to identify service issues and works with the teamto develop and implement long lastingsolutions. To partner and co-ordinatewith Sales and SalesSupport staffto ensure that business andoperational requirements for customers are satisfactorily met.

• Independently manage the Operations (Service Delivery Team).
• Liaise with HOD to make decisions for operational activitiesand set strategicgoals
• Achievement ofgoals and SLAas set and agreed for the department.
• Implementation of all operations policies/ processes by management
• Manage relationships/agreements with Hotel partners /Vendors/ Transport company /Guides
• Review financial information and take decisions to promote operational profitability andadded revenue generation.
• Guide Management–Maintain both financial and Operational efficiency. Monitor and followup on day to day basis.
• Ensure a high level of cooperation/communication between teams, among the operationsfunctions and with all functions in the organization. (e.g. account management, finance, salesand IT).
• Lead, coach, mentor and empower direct reports to meet the operational goals
• Evaluate regularly theefficiency of business procedures according to organizationalobjectives and apply improvements
• Oversee customer support processes and organize them to enhance customer satisfaction.
• Team Management–Maintain efficiency and work allocation
• Online,XML,Offline business monitored and managed for efficient serviceOnline,XML,Offline business monitored and managed for efficient service
• Coordination with Network office and Suppliers for bookings / negotiations etc.
• Monitor progress and achievement through performance metric reports and take correctiveaction as appropriate andin a timely manner.
• Emergency number managements on weekly rotation and ensure escalation resolutionpromptly.
• Identify areas of improvementin fellow colleagues, provide adequate training and assist increating and implementing solutions.
• Escalation management viaemail after thorough case study and closure on email withclientsandensureall internal and external correspondence is dealt with in a timely manner. Meetguests on ground if required to close matters to guest’s satisfaction.
• Attend to customers calls on operations hotline during working/non-working days andstandby to solve on urgent matters and to ensure for smooth service to guests.
• Manage team performance targets agreed withH.O.D
• Conductingproduct and systemtrainingregularlyfor all members of team
• Communicating daily, weekly and monthlyreports tothe HOD, as agreed or discussed.
• Forecast of additional manpower requirement and align that with approval from reportingmanager.
• Demonstrate pro-active and "can do"solution driven approaches
• Display initiative and ownership and capability of making sound judgments

• Min 7-8years of experience in Travel Industry with experience in Hotels. Land Operations
• Knowledge of online booking systems
• Team Player
• Ownership & Accountability driven
• Experience with team management
• Quick adaptability to new challenges and changes
• Able to perform under pressure.
• Meet deadlines and Out-of the Boxthinking.
• Able to make quick and sound judgements to manage an escalation.
• Demonstrate pro-active and "can do" solution driven approaches
.
• Display initiative and ownership and capability of making sound judgments

• Building and maintaining relationships with travel agencies.
• Responsible to achieve periodicsalestarget.
• Responsible to sign up designated customer every month.
• Managing customer accounts and ensuring maximum sales and support where applicable.
• Conducttrainings for Travelbullz online system to all categoriesofcustomers.
• Providing competition analysis on a weekly basis andadviceon way forward.
• Reviewing changes in products from time to time, depending on feedback from agents.
• Preparing weekly Reports andadviceon areas of improvement required to boost sales.
• Creating opportunities for new sales, both for existing and new accounts.
• Maximizing online affiliate opportunities and revenue generation for thebrand.
• Reviewing statistics and monitoringanalysison a regular basis.
• Responsible to increase active database forcompany’sonline system and further to pushagents for online bookings.

• 4+ Years of professional expertise in the travel industry, precisely handling Sales function inB2B outbound tours.
• Effective communication skills.
• Proficient in compiling information from various sources and plan clients’ travel itineraries.
• Building and maintaining good rapport with coworkers and clients.
• Sustaining existing clients and identifying new business opportunities
• Proactive to gather information, evaluating options and offering effective solutions toclients.
• Ability to respond with good judgment under pressure andbe resourceful when dealing withemergency situations.
• Fair understandings of company policies and set targets.

• Produce effective short & long term business plan (sales) with an objective of increasingrevenue as well as productivity
• Ensure company / business growth on short as well as on long term basis.
• Increase the number of B2Bclients (users) world-wide.
• Promote the company services world-wide by using all meansofmarketing and promotions.
• Ensure customer satisfaction by offering productive and efficient service.
• Act quicklyto theclient’s complainingif any.
• Ensure a smooth& positive relationship with the suppliers,negotiate the suppliers on betterterms if needed.
• Communicate with suppliers all complains & negative feedback if any.Be able to manage existing sales force as well as enlarge the team in response to market needs& changelingsDirect, train and motivate the salesteam.
• Keep eye on all market changes and actaccordingly.
• Maintain the existing clients as well as generate new prospects
• Keep eye on any changes in technology that may affect the sales operations and act swiftlyaccordingly.
• Keep eye on competitors, analyze the market needs and draw the right conclusions in order tobe used in any future development.

• Possess excellent communication skills both verbal and in writing.
• He / she is currently heading sales in the similar or recognized business.
• Experienced in managingclients as well as suppliers.
• Possess in-depth knowledge about the entire life-cycle of the process & procedures withinglobal B2B whole-sale platform business gained from reputable DMC.
• Possess high level of commercial acumen.
• Possess in-depth knowledge about globaltravel and tourism business.
• Understand in-depth thetravel & tourism industry.
• Has hands-on experience in all kind ofsuppliers’relationship management.
• Able to motivate, train and manage a team of sales-force effectively.
• In-depth-knowledge about the market trend & technology edge in the industry.
• Ability to conduct professional presentation infront of clients, suppliers and decision makers.

• Manage the complete recruitment life cycle for sourcing the best talent.
• Resourceful in providing analysis and recommendations in areas such as talent management,talentacquisition,workforce planning.
• Creating and revising job descriptions as and when required.
• Overseeing recruitment efforts for all personnel, including writing and placing job ads.
• Conducting new employee orientations and employee relations counseling
• Overseeing exit interviews
• Maintaining department records and reports.
• Achievement oriented professional with excellent communication & management skills.

• Candidate must have 5+ Years of experience in the same field.
• Possess excellent communication skillsin English& Thai ,both verbal and in writing.
• Incumbent must be multitask oriented, organized, set priorities and meet deadlines.
• An analytical mind.
• Advance Excel knowledgewould be an added advantage.
• He / she is currentlyworkingHRrecruiterrolein the similar or recognized business.

• Developing and implementing creative marketing strategies that will make an impact,support the brand and drive sales
• Producing innovative and cost-effective promotional activities
• Create platformsand opportunities for the company and management team to gethigher visibility across various media platforms
• Must ensure that all potential clients are tapped effectively. Manage brand delivery andconsistency across all markets for all service lines.
• Handling both online aswell as offline campaigns
• Plan and design strategies for product launch management,
• Develop and manage the Brand / Product marketing budget.
• Develop and track metrics and success criteria for Brand programs and activities.
• Oversee marketing communications including branding, public relations, analyst andmarket research management
• Manage the brand portfolio
• New Brand /Product Launches
• Identify the need for new brands /products
• Work with Cross-functional teams to strategize new product launches
• Deliver timely launch of the new products
• Design the launch plans and zero error execution of the plan

• Candidate must have 6+ Years of experience in the same field
• Possess excellent communication skillsin Englishboth verbal and in writing..
• Incumbent must be multitask oriented, organized, set priorities and meet deadlines
• An analytical mind.
• Commercial and business awareness.

• Vendor Reconciliations.
• Tax invoice collection.
• Preparation of tax returns related to Thailand Tax law Vat,PP30, Pnd,1,3,53,50,51, Withholdingtax Pnd 3 &53 online submit to Revenue Department.
• Understand and adhere to financial regulations and legislation related to Thailand laws.
• Should know work in Tally ERP or SAP software.
• Superior mathematical skills
• Understandingof data privacy standards
• Advance Excel knowledge

• Candidate musthave 4+ Years of experience in the same field.
• Possess excellent communication skillsin English & Thai,both verbal and in writing.
• An analytical mind.
• He / she is currentlyworkingfinance &accountsin the similar or recognized business.
• Experienced with DMC firmwould be an added advantage.
• Commercial and business awareness.